Services

24-Hour lifetime partnership: Always here for you!

Customer service like you’ve never experienced it before: Even after your logistics system or loading technology is fully up and running, we’ll continue to support you with our outstanding service. Our reliable team comprising around 50 customer service staff and over 25 years of experience is here for you 24/7 with their innovative approach.

Here for you 24/7 in emergencies

24-hour hotline and online fault reporting

Online fault reporting

Our services

Our comprehensive range of intralogistics services covers both our own products and those of other providers. It notably includes:

24-hour hotline for quick support
Preventive maintenance and regular inspections
Repair and restoration services
Rack inspections by certified professionals
Remote access and diagnostics
Spare parts management
System advice and Analysis
Safety and user training
Upgrades, modernisation and retrofitting

Preventive maintenance and regular inspections

Reliability and uptime:

Regular maintenance allows potential issues to be identified and resolved early on, which increases the reliability of your system, minimises downtime and saves you money in the long run.

Find out more

Repair and restoration service

Despite thorough maintenance, system failure can never be completely ruled out.

We offer quick and straightforward assistance to help you get your system back up and running as soon as possible in the event of an emergency.

Get in touch.

Our technical sales representatives will be happy to advise you.

Certified Safe Shelves

Efficient, Cost-Saving, and Safe

Shelving systems must be inspected at least every 12 months by a certified inspector, and that's exactly what we offer – across Switzerland and Germany, independent of the manufacturer.

Drones support us during the inspection.

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Rapid response / Remote access

Having problems with your electronics or controls?

Our support team is on hand to assist you 24/7, either remotely or on-site if needed.

Online fault reporting

Spare parts delivery

If your system has been customised to suit your specific needs, it may not contain standard components. This can result in longer lead times.

Leave the selection and sourcing – or even the complete management – of your spare parts to us so the availability of your system is never at risk.

We’ll be pleased to handle your order or enquiry or provide you with expert advice.

System analysis & consulting

Do you have any questions or concerns about the operation of your system, or are you unhappy with your current maintenance solution?

Get in touch.

Our technical sales representatives will be happy to advise you.

Safety and user training

We are happy to provide professional training for your employees.

As the operator, you are responsible for ensuring that your maintenance personnel not only have a safe workplace, but also possess the necessary expertise.

Get in touch.

Our technical sales representatives will be happy to advise you.

Modernisation & retrofitting

Preventive, tailored and professional:

Modernise your warehouse system and give it a new lease of life. In addition to regular maintenance, timely retrofitting of your logistics system prevents frequent malfunctions and saves you money without having to install a completely new system.

Find out more