Customer service

Even after the purchase and installation of your system, we still there for you! With 20 years of experience we are a highly skilled service team with around 50 employees.

The services comprise: servicing (preventive maintenance) and repair work (repairs, faults, replacements, etc.), spare part procurement, system analysis and consultancy, refurbishment and retrofit.

• 24-h Call Center
  - Switzerland +41 844 44 54 36
  - Germany +49 231 5880 5345
• Preventive maintenance and continuous inspection
• Repair and overhaul service
• Fast response times, rapid localisation and correction of faults
• Regional service outlet in your area
• Remote access / Remote diagnosis
• Spare parts management
• System analysis / Consulting and Training
• Reconstruction and modernisation, retrofit

• 1st level Support
  On-site system support during normal working hours guarantees a high level of availability thanks to the low number and short duration of breakdowns.
   
• 2nd level Support
  You look after the system with your own personnel; we service the system in accordance with our checklists at regular intervals and are available 24 hours a day to deal with faults and repairs through our breakdown Service.
   
• 3rd level Support
  You look after and service your system yourself; where the need arises our service technicians provide support during maintenance inspections and are available 24 hours a day through our breakdown and repair service. Our team will be pleased to help find the perfect time for the maintenance of your System.

Contact form

Request / Order for spare-parts

Medien Center / Downloads