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We are at your service

Customer Service - Your reliable line to solving questions and concerns

Our experienced team is at your disposal to assist you with all your concerns and questions. Whether you have problems, want to express wishes, or there is a malfunction in the system—our customer service is there to provide solutions.

For malfunctions and urgent requests

please contact our 24-hour hotline; thank you.

24-hour Hotline Switzerland

+41 844 44 54 36

24-hour Hotline Germany

+49 231 5880 5345

General contact

Tel Switzerland

+41 61 785 85 85

Tel Germany

+49 231 5880 5340

serviceextra@gilgen.com 

Head of Customer Service

Roger Max Janser

Department Head of Customer Service

r.janserextra@gilgen.com
Tel. +41 61 785 82 28

Karl Borer

Deputy Division Manager

k.borerextra@gilgen.com 
Tel. +41 61 785 82 61

Mike Helle

Department Head of Sales Customer Service

m.helleextra@gilgen.com 
Tel. +41 61 785 82 70

Durim Useini

Head of Field Service Department

d.useiniextra@gilgen.com  
Tel. +41 61 785 85 94

Sales Switzerland

Mike Helle

Department Head of Sales Customer Service

m.helleextra@gilgen.com 
Tel. +41 61 785 82 70

Reto Streit

Area sales manager

r.streitextra@gilgen.com
Tel. +41 61 785 82 22

Matthias Holzer

Area sales manager

m.holzerextra@gilgen.com
Tel. +41 31 985 34 06

Martin Ackermann

Technical salesperson

m.ackermannextra@gilgen.com
Tel. +41 61 785 85 93

Christian Vogelsang

Technical salesperson

c.vogelsangextra@gilgen.com
Tel. +41 61 785 82 72

Michel Kneuss

Sales Manager Retrofit

m.kneussextra@gilgen.com
Tel. +41 61 785 85 87

Sales & Services Germany

Thomas Müller

Managing Director Germany

t.muellerextra@gilgen.com
Tel. +49 231 5880 5349

Julia Ade-Steffen

Service & Administration Germany

j.ade-steffenextra@gilgen.com
Tel. +49 231 5880534 2

Technology / Spare parts

Thomas Schütz

Team leader technology / spare parts

t.schuetzextra@gilgen.com 
Tel. +41 61 785 82 75

Raphael Grieder

Technical Administrator

r.griederextra@gilgen.com  
Tel. +41 61 785 82 64

Customer service team leader

Boris Prpić

Customer Service Switzerland North Region

Cédric-Antoine Gobet

Customer Service Switzerland Region West

Fabian Suter

Customer Service Switzerland Centre Region

Falk Bille

Customer Service Switzerland Region East